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Is it a question of trust?: how search preferences influence forum use

Authors:

Jamie L. Crawford,

Jessica Schroeder,

Rosa I. Arriaga,

Jennifer MankoffAuthors Info & Claims

PervasiveHealth '14: Proceedings of the 8th International Conference on Pervasive Computing Technologies for Healthcare

Pages 118 - 125

https://doi.org/10.4108/icst.pervasivehealth.2014.254988

Published: 20 May 2014 Publication History

Abstract

Searching for health information online is becoming increasingly common. The variety of peer reports and facts available online is also increasing. Yet little is known about how users come to trust the material they encounter. Our paper explores the impact of individual differences on trust in the context of information seeking behavior. Twenty-six people participated in an online study, which included a survey and a search. We developed two scales to measure trust in websites and trust in forums. We found that experience with chronic disease was related to increased trust in forums, while trust in websites stayed constant. We draw implications from our results and relate them to the literature on trust.

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Cited By

Guo CCaine K(2021)Anonymity, User Engagement, Quality, and Trolling on Q&A SitesProceedings of the ACM on Human-Computer Interaction10.1145/34492155:CSCW1(1-27)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449215
Ginsca APopescu ALupu M(2015)Credibility in Information RetrievalFoundations and Trends in Information Retrieval10.1561/15000000469:5(355-475)Online publication date: 1-Dec-2015
https://dl.acm.org/doi/10.1561/1500000046

Index Terms

Is it a question of trust?: how search preferences influence forum use
1. Human-centered computing

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Information & Contributors

Information

Published In

cover image ACM Other conferences

PervasiveHealth '14: Proceedings of the 8th International Conference on Pervasive Computing Technologies for Healthcare

May 2014

459 pages

ISBN:9781631900112

General Chair:
Andreas Hein
OFFIS-Institute for IT, Oldenburg, Germany
,
Program Chairs:
Susanne Boll
OFFIS-Institute for IT, Oldenburg, Germany
,
Friedrich Köhler
Charité, Berlin, Germany

In-Cooperation

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ICST (Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering)

Brussels, Belgium

Publication History

Published: 20 May 2014

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PervasiveHealth '14

PervasiveHealth '14: 8th International Conference on Pervasive Computing Technologies for Healthcare

May 20 - 23, 2014

Oldenburg, Germany

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Overall Acceptance Rate 55 of 116 submissions, 47%

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Cited By

Guo CCaine K(2021)Anonymity, User Engagement, Quality, and Trolling on Q&A SitesProceedings of the ACM on Human-Computer Interaction10.1145/34492155:CSCW1(1-27)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449215
Ginsca APopescu ALupu M(2015)Credibility in Information RetrievalFoundations and Trends in Information Retrieval10.1561/15000000469:5(355-475)Online publication date: 1-Dec-2015
https://dl.acm.org/doi/10.1561/1500000046

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